Returns & Refunds

We want you to be happy with your TrayFi purchase. TrayFi is operated by F N Industries. If there is an issue with your order, please contact us with your order details so our team can assist you.

Damaged or Incorrect Items

If your item arrives damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the product and packaging. We will review the issue and guide you through the next steps.

Return Eligibility

Return or replacement eligibility depends on the product condition and the reason for the request. Items should be unused, in their original condition and securely packed unless the issue itself prevents this.

Refunds

Once an approved return is received and reviewed, any eligible refund will be processed according to the payment method and applicable order terms. The time taken for the amount to appear in your account can depend on the payment provider or bank.

Non-Returnable Situations

Products that have been used, altered, damaged after delivery or returned without the required order information may not qualify for a return or refund.

How to Contact Us

Before sending an item back, please contact TrayFi so that we can confirm the return instructions for your order.

For complete assistance, contact TrayFi.